Ombudsman responds:
CBC News Marketplace challenged the high cost of hearing aids in a program entitled “Price Tag Confidential”. The segment raised issues about the cost of the hearing aids and the lack of clarity for consumers about what they are paying for. Joanne Charlebois, Executive Director of the Canadian Association of Speech-Language Pathologists and Audiologists , found the piece simplistic and unfair. I agreed that the piece would have been better balanced if it had left itself time to explore the issues more thoroughly.
COMPLAINT
When you filed your complaint, you said you were doing so on behalf of the 6,000 members of the Canadian Association of Speech-Language Pathologists and Audiologists (CASLPA). You had many concerns about a segment on Marketplace which ran last February as part of a program entitled “Price Tag Confidential.” The premise behind “Price Tag Confidential” is that experts give insights into why goods or services are priced the way they are, exposing disparities or questioning the legitimacy of the cost. This particular episode dealt with the big disparity in price in Canada and the United States of some common consumer products, the true cost, versus the price of beauty products, and why and how companies justify the cost, and finally, the cost of hearing aids. And that was the segment you found very problematic.
Read the full ombudsman's response here.
CBC News Marketplace challenged the high cost of hearing aids in a program entitled “Price Tag Confidential”. The segment raised issues about the cost of the hearing aids and the lack of clarity for consumers about what they are paying for. Joanne Charlebois, Executive Director of the Canadian Association of Speech-Language Pathologists and Audiologists , found the piece simplistic and unfair. I agreed that the piece would have been better balanced if it had left itself time to explore the issues more thoroughly.
COMPLAINT
When you filed your complaint, you said you were doing so on behalf of the 6,000 members of the Canadian Association of Speech-Language Pathologists and Audiologists (CASLPA). You had many concerns about a segment on Marketplace which ran last February as part of a program entitled “Price Tag Confidential.” The premise behind “Price Tag Confidential” is that experts give insights into why goods or services are priced the way they are, exposing disparities or questioning the legitimacy of the cost. This particular episode dealt with the big disparity in price in Canada and the United States of some common consumer products, the true cost, versus the price of beauty products, and why and how companies justify the cost, and finally, the cost of hearing aids. And that was the segment you found very problematic.
Read the full ombudsman's response here.
No comments:
Post a Comment